Refund Policy
At Dharma Bowls, we are committed to your satisfaction. We understand that sometimes a product may not be what you expected, which is why we offer a 30-day return policy. Below, you'll find detailed information on how to return your product for a refund.
Return Eligibility
- Item(s) can be returned within 30 days from the date of receipt.
- Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, bag, ribbons and specialty packaging. Due to strict hygiene reasons, we cannot accept any items that have been used.
- You must provide a photo of your item/s prior to shipping so we can assess the condition.
- A valid receipt or proof of purchase is required for all returns.
To return your goods please email support@dharmabowls.com
Your Rights as a Consumer
As a consumer, you have certain rights, warranties, guarantees and remedies under the Australian Consumer Law which cannot be excluded, restricted or modified. Nothing in this Return Policy seeks to limit those rights where the goods or services we are providing do not meet any applicable consumer guarantees. Please refer to https://consumer.gov.au/ for more information. Please contact us at support@dharmabowls.com if you have any questions.
Damaged and Fault Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Original shipping costs and tips are non-refundable unless due to manufacturer defects (no refunds on gift wrapping)
Unfortunately, we cannot accept returns on gift cards.
Dharma Bowls is not responsible for the cost of the return shipping.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dharmabowls.com
Dharma Bowls connect the body to the Earths energy. We guarantee that connection. There is no guarantee as to how an individual may respond to Earthing and Grounding once that connection is made. Dharma Bowls products are not a substitute for medical treatment. Individual results of grounding may vary.